Developing your digital capabilities for better customer service, engagement and delivery

Auckland | 28th - 29th November 2018         View Full Program
Pre-conference workshop | 27th November 2018           View Full Workshop 
The markets most businesses operate in are moving quickly. Organisations now find themselves competing in an environment that looks very different from what they did only a few short years ago.
For established businesses, remaining competitive means improving the agility of the enterprise to be able to meet the needs and expectations of their customers.
Improving the capability uplift of an organisation requires new ways of working, innovation and new technology. In other words, digital transformation.
Unfortunately, 80% of digital transformation projects which take a technology-first approach fail. The event will therefore not only look at technology initiatives but also how your organisation can build sustainable capabilities to realise your digital transformation objectives.
The Enterprise Digital Transformation New Zealand conference brings leaders from a variety of industries together to identify opportunities to develop digital capabilities for better customer service, engagement and delivery.
Key themes of the conference include:
  • Change management and digital transformation
  • Artificial Intelligence & Machine Learning
  • Robotic Process Automation (RPA)
  • Emerging technology
  • Moving to the cloud
  • Data innovations 
  • Cyber resilience and data protection
  • Customer experience and service design

Workshop Overview 

Emerging technology and digital disruption create opportunities for all organisations. To remain competitive, organisations need to enhance their service delivery processes and streamline their operations whilst keeping their customers at the centre of their transformation journey. 
In this workshop, you will be able to develop, design and implement a customer-centric framework which will enhance your digital service delivery and provide direction for your technology roadmap. Delve into how to strategically prioritise your customers’ experiences whilst on your digital transformation journey.

Enterprise Digital Tranformation Speakers

Regine Deleu

All-of-Government Enterprise Architect, System Transformation; Excellence Supreme Award 2018

Department of Internal Affairs; IT Professional of the Year – Finalist

Glen Willoughby

General Manager Information Technology; Advisor Emerging Technologies

Downer New Zealand; NASA Jet Propulsion Lab

Bill Chou

Chief Information Officer

Waitaki District Council

Rhiannon White

Chief Digital Officer


Art Martinson

Head of Digital solutions and Data Technology

Christchurch Airport

Kari Jones

Manager, Data Science & Analytics

Air New Zealand

Tim Chaffe

Chief Digital Architect

University of Auckland

Roxanne Salton

Head of Digital Strategy & Delivery


View all speakers

Enterprise Digital Transformation Partners

Media Partner

View all Partners

Why Attend Enterprise Digital Transformation 

  • Create change capability & a culture that embraces the new digital era 
  • Learn how to deploy Artificial Intelligence in your organisation and utilise it to its full potential 
  • Understand how The Internet of Things can create seamless interactions in your organisation for integrated service delivery 
  • Utilise Blockchain for secure, open and transparent communication and exchange of information 
  • Better ensure data security whilst transitioning to the cloud 
  • Find out how to employ Machine Learning for better business outcomes 
  • Build resilience to high impact cyber threats 
  • Build DevOps and agile capabilities 
  • Utilise data and analytics for better customer experience insight 
  • Create a business model that looks at employing the right digital strategy in your organisation 

Who Should Attend Enterprise Digital Transformation 

  • Chief Information Officers  
  • Chief Technology Officers 
  • Chief Digital Officers  
  • Heads of Digital Strategy & Delivery 
  • Digital Directors  
  • Heads of IT Strategy  
  • Heads of Customer/ User Experience  
  • Digital Transformation Executives  
  • Business Transformation heads  
  • Emerging Technology Specialists  
  • Chief Innovation Officers 
  • System Transformation & Architecture executives 
  • Banking & financial services  
  • Telecommunications  
  • Agriculture  
  • Food 
  • Government 
  • Insurance  
  • Engineering & Construction  
  • Retail  
  • Travel  
  • Education  
  • Health  
  • Property development  
  • Logistics  

Sponsorship Opportunities

There are a limited number of event sponsorship and exhibit spaces available – all of which can be tailored to assist your organisation in creating a platform to maximise exposure at the event, and creating the opportunity to gain direct and personal access to the audience.
Our unique sponsorship and exhibition packages are specifically tailored to maximise your company’s return on investment by raising your organisation’s profile, position and its solutions to a qualified audience of senior digital, information technology, operations and data professionals.   

Who should sponsor?

If you can assist delegates with any of the following challenges, please contact us now to be a key part of this timely and important event. 
  • How digital and information technology executives attending Enterprise Digital Transformation New Zealand can reshape their organisations and lead through digital disruption and transformation 
  • How delegates can improve customer engagement and digital service delivery, with customer-centric approaches 
  • How digital and data professionals can set the data and automation agendas 
  • How delegates can build their digital infrastructure and capabilities 
  • How should delegates assess new and emerging technologies, platforms and service models to achieve their digital transformation goals 

For specific details about speaking, sponsoring or exhibiting at the event, please contact Saul Dollimore on or +61 2 9188 8950.

Team Discounts




5%OFF 10%OFF 15%OFF


The event will be held in a deluxe city centre hotel in Auckland CBD.