The markets most businesses operate in are moving quickly. Organisations now find themselves competing in an environment that looks very different from what they did only a few short years ago.
For established businesses, remaining competitive means improving the agility of the enterprise to be able to meet the needs and expectations of their customers.
Improving the capability uplift of an organisation requires new ways of working, innovation and new technology. In other words, digital transformation.
Unfortunately, 80% of digital transformation projects which take a technology-first approach fail. The event will therefore not only look at technology initiatives but also how your organisation can build sustainable capabilities to realise your digital transformation objectives.
The Enterprise Digital Transformation New Zealand conference brings leaders from a variety of industries together to identify opportunities to develop digital capabilities for better customer service, engagement and delivery.
Key themes of the conference include:
- Change management and digital transformation
- Artificial Intelligence & Machine Learning
- Robotic Process Automation (RPA)
- Emerging technology
- Moving to the cloud
- Data innovations
- Cyber resilience and data protection
- Customer experience and service design
CUSTOMER CENTRIC FRAMEWORKS FOR YOUR DIGITAL TRANSFORMATION
Emerging technology and digital disruption create opportunities for all organisations. To remain competitive, organisations need to enhance their service delivery processes and streamline their operations whilst keeping their customers at the centre of their transformation journey.
In this workshop, you will be able to develop, design and implement a customer-centric framework which will enhance your digital service delivery and provide direction for your technology roadmap. Delve into how to strategically prioritise your customers’ experiences whilst on your digital transformation journey.